QELVANORIX Returns Policy

Welcome to QELVANORIX's Returns Policy page. We value your satisfaction and strive to make your shopping experience smooth and enjoyable. Please read our returns guidelines carefully to ensure a seamless process.

1. Eligibility for Returns

• You may return items within 30 days of receipt for a refund.
• Products must be in their original packaging, unused, and in the same condition as received.
• Customized or personalized items are not eligible for return unless they are defective.

2. Non-returnable Items

Some items cannot be returned, including but not limited to:

• Gift cards
• Downloadable software products
• Perishable goods

3. Return Process

1. Contact our support team at support@qelvanorix.com with your order number and details of the product you'd like to return.
2. You will receive a return authorization number and instructions on how to return your item.
3. Send the item back to us at the address provided. We recommend using a trackable shipping service.

4. Refunds

Once your return is received and inspected, we will notify you of the status of your refund via email.

• Approved returns will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
• Shipping costs are non-refundable.

5. Exchanges

If you wish to exchange a product, simply return the original item and place a new order for the desired item.

6. Contact Us

If you have any questions regarding our returns policy, do not hesitate to contact us at support@qelvanorix.com.